Return policy and shipping page.
Your satisfaction is guaranteed. We offer free returns, and exchanges with no restocking fee within 60 days of receiving your product. Refunds will be provided back to the original payment form, Refunds will be processed within the same business day, If we ask for the product back where possible include the original packaging. refunds in this case will be processed upon return of the product. Surprise products will only be returned if unopened. Our goal is to make the return policy as simple and easy as possible. We will provide a return shipping label if your sending any product back. If you do need to return a product Contact me through the stores email Jmaxey@ktowntoys.com. For faster service simply use one of the chat buttons on the bottom of any page. I will get back to you ASAP.
We offer one business day order processing and shipping. Standard shipping in The USA is free using USPS. Our central location in Kenosha, Wisconsin provides fast 2-6 day shipping via first class mail for most of the country. international shipping is calculated at checkout based on weight and destination.
Payments accepted. We accept PayPal and Shopify pay which accepts credit cards as payment. We do not have access to your card information. For your security card purchases are processed using Shopify payments.
Your satisfaction is our highest goal. I take pride in providing fast and reliable service, with quality packaging to protect your product, on its journey to you.
I look forward to serving you.